FAQs: Receiving Payments

Sales proceeds / contra gains will be issued within 2 market days after the sales / contra transaction date. The sales proceeds / contra gains can be received in 3 ways:

Automated Trust Payment (ATP) service where all net sales proceeds will be credited into your Trust Account after deducting all outstanding charges, contra losses, etc. arising from transactions on your equity account.
E-Share Payment (ESP) where all net sales proceeds will be transferred electronically to your bank account registered with the bank.
You can request for a cheque to be forwarded to your remisier or dealer to be banked-in to your account (Please provide your account number). You may also collect the cheque personally on T+3 after 12:00pm.

ATP is an optional service offered by RHB Investment Bank to its non-margin equities trading clients to pay net sales proceeds and/or contra gains into the clients' Trust Accounts in RHB, after deducting any contra losses, debit notes and/or overdue amount.

Trust Account is an account maintained by the bank on behalf of clients for the purposes of keeping the clients' money in trust. When a client opens an individual trading account with the bank, the client automatically has a personal Trust Account. Please refer to section 111 or 122 in the Capital Markets & Services Act 2007 for complete definition of Trust Account.

This optional service is designed for the convenience of those non-margin individual trading clients with active/ regular trading activities with the bank. With the ATP service, you enjoy the convenience of having your net sales proceeds being paid into your trust accounts promptly on T+3, 12.30 pm. Picking up cheques from sales proceeds from your bank branch is unnecessary and you eliminate inconveniences from lost or expired cheques and asking your dealer or remisier to bank in your cheques.

Complete the Service Activation/Revocation Form and submit it to your Dealer's Representative.

No, this is a value added optional service that the bank offers to its trading clients.

To allow better understanding of the ATP service, please refer to the scenarios below:

Scenario 1:
Client A has RM0 balance in his Trust Account. He sold off 1000 units of ABC stock at RM1,200. He then earned a contra gain of RM1,000 and then gave the instruction to offset against his account. All payments are settled within Client A's Trust Account without any exchange of cheque or cash.

Scenario 2:
Client B has RM2,000 balance in his Trust account. He sold off 2000 units of ABC stock at RM2,000 and bought 2,000 units of DEF stock at RM4,000. On due date (T+3) by 12.30pm, automatically credits the net amount of RM2,000 into Client B’s Trust Account. Client B has a net balance of RM4,000 in his Trust Account. All payments are settled within Client B's Trust Account without any exchange of cheque or cash.

All applications for activation of ATP will be processed within one (1) business day on a best effort basis from the day of receipt. Net payment into client's Trust Accounts (if any) shall commence from the following business day if the application is approved. Prior to the approval, all settlement of trades will be payable by cheque as usual.

You or your dealer/remisier on your behalf upon receiving your instruction may revoke the ATP service anytime by completing the "Service Activation/Revocation Form" and submitting it to our Operations Department.

All application for revocation of ATP will be processed within one (1) business day on a best effort basis from the day of receipt. Payment of sales proceeds (if any) via cheque shall commence from the following business day if the application is approved. Prior to the approval, all settlement of trades will be payable into client's Trust Account as usual.

You may withdraw from the Trust Accounts in accordance to the usual trust withdrawal procedures. Please contact your Dealer's Representative to submit the Trust Withdrawal Form on your behalf to Investment Bank Credit Control ("IBCC"). If the request reaches IBCC before 12pm, it will be processed on the same business day and the cheque will be issued on the next business day.

Yes, you may submit the "Sales Proceeds Request Form" to request for ad hoc sales proceeds. All requests for sales proceeds cheque issuance (executed by you or by your dealer / remisier on your behalf) must reach IBCC before T+2, 12pm. The cheque will be issued to you on the next business day.

Yes, the bank may make any revisions / amendments to the ATP and its terms and conditions at any time without assigning any reasons(s) and without any prior notice.

Electronic Share Payment ("ESP") is an optional service offered by the bank ("RHB") to its equities trading clients, which allows direct debiting of payment from client's designated bank account.

Yes, this is an optional service provided to clients upon subscription.

You may subscribe to the ESP service by completing the ESP Form and submitting it to your dealer or remisier together with the following supporting documents:

Identification documents e.g. NRIC, Passport, Authority Card or other acceptable identification documents (for individual trading Clients); or
Certified Certificate of Incorporation / Certificate of Registration (for corporate trading Clients); and
Designated bank account statement / bank savings book / details of bank account obtained from bank’s website which has been certified by the bank / confirmation letter on bank account details.
Original documents of the above for verification.

No, you may register only one (1) bank account for each equity trading account.

Any savings or current account held with a financial institution that offers MEPS IBG service. While joint bank account is allowed, it is NOT encouraged and the trading client must be the primary holder of the joint bank account. It is the client’'s responsibility to ensure that he/she is the primary bank account holder in order to avoid payment failure. For the list of financial institutions that offer MEPS IBG service, please refer to MEPS's FAQ page here.

RHB will endeavor to activate the e-Payment service by one (1) business day. For the avoidance of doubt, business day shall mean a day where the bank is open for business in Kuala Lumpur.

Yes. There are 2 conditions that clients should be aware of:

While Bursa Malaysia indicates that there is no transfer limit for bank accounts, as far as the bank is concerned, only payment above RM100 will be auto-credited into the client's designated bank account. Any payment of RM100 or less will be credited into the client’s Trust Account with the bank automatically.
If there are any outstanding purchases on the crediting day (T+3), the payment will be auto-credited into the Client's Trust Account instead of the designated bank account.

Note: You may use the balance in your Trust Account to settle any outstanding purchases or you may withdraw the balance by submitting a Trust Withdrawal Form to your dealer or remisier.

No. This is an added service which is offered to the bank's Clients without any fees/charges.

To allow better understanding of e-Payment, please refer to the scenarios below: (*For ease of reference, all computations illustrated below do not include any fees or charges.)

Scenario 1:
Client A sold off 1,000 units of ABC stock at RM1,200 on T-day and there is a contra gain of RM1,000 on T+1 day. On T+3 day, the bank automatically credits RM2,200 into Client A's designated bank account.

Scenario 2:
Client B has RM2,000 in his Trust Account. He sold off 1000 units of ABC stock at RM2,000 and bought 2000 units of DEF stock at RM4,000 on T-day. On T+3 day, the bank automatically credits RM2,000 into Client B's Trust Account as there are outstanding purchases of RM4,000.

Note: Sales proceeds will be credited into Client's Trust Account if there are any outstanding share purchases.

By midnight on T+3; the actual timing may vary depending on the day end processing of your designated bank.

While it is unlikely to happen, e-Payment transaction may fail under the following circumstances, (not exhaustive):

Unmatched details of the client's bank account (e.g. wrong bank account number given by the client)
Unmatched details of client's NRIC / Passport no. maintained with the bank and Client’s designated bank account
Unaccepted status of the Client's bank account (e.g. dormant bank account)
Unexpected system breakdown / technical problems

Upon confirmation from RHB’s bank on T+4 12.30pm, the sale proceeds will be automatically credited.

Yes, you may change the designated bank account by completing the ESP Form, with details of the new designated bank account and by submitting to your dealer or remisier together with a verified photocopy of the new designated bank account's latest statement or passbook.

Yes, you can complete the Ad Hoc Sale Proceeds Request Form and submit to the Credit Control and Supervision Department at our supervisory branch before T+2 12.00pm. Your dealer or remisier may submit the request on your behalf.

Resubmit the ESP Form to your dealer or remisier at any time. Alternatively, your dealer or remisier can submit the ESP Form on your behalf upon your instructions.

You may select only either ONE of these services offered by RHB. Your existing ATP service subscription will be revoked automatically upon activation of the ESP service.

RHB may revise, amend, vary and/or modify the ESP service and its terms and conditions at any time, without assigning any reasons and without any prior notice.